Privacy policy

This Privacy Policy describes how godoghq.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect information about your device, your interaction with the Site, and information necessary to process your purchase. We may also collect additional information if you contact us for support. ”Personal Information” refers to any information that can uniquely identify you.

Device information

Examples: Web browser version, IP address, time zone, cookie data, sites or products viewed, search terms and site interaction.
Purpose: to load the Site correctly and perform analytics to optimize our Site.
Source: Collected automatically via cookies, log files, beacons, tags, or pixels.
Disclosure: shared with our processor(s) (i.e. WordPress, Squarespace or Shopify).

Order information

Examples: name, billing and shipping address, emergency contact information, pet records, payment details, email, credit card and phone number.
Purpose: to fulfill orders, process payments , arrange shipping, provide invoices and order confirmations, communicate with you about your orders screen for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with related information or advertising.
Source: collected from you.
Disclosure: shared with our processor WordPress.

Sharing Personal Information

We share your Personal Information with service providers to help provide our services and fulfill our contracts with you. For example, we may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants or other lawful requests or to otherwise protect our rights.

Behavioral Advertising

We may use your Personal Information for targeted advertisements or marketing communications.

Google Analytics: Helps us understand Site usage. Learn more about how Google uses your Personal Information here and opt-out here.
Advertising Partners: We share information about your Site usage and purchases, and your interaction with our ads on other websites through cookies or similar technologies (which you may consent to, depending on your location).
Network Advertising Initiative’s (“NAI”): For more information about how targeted advertising works, visit NAI’s educational page here.
Opt-Out options:

Lawful Basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent.
Performance of a contract.
Compliance with legal obligations.
Protection of vital interests.
Public interests tasks.
Legitimate interests that do not override your fundamental rights and freedoms.

Your Rights

Depending on your state of residence, you may have certain rights regarding your Personal Information. For example, if you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA):

Access: You can request a copy of the Personal Information we hold about you.
Deletion: You can request that we delete your Personal Information.
Disclosure: You can request information about our collection, use, and disclosure of your Personal Information.
Opt-Out: You can opt-out of the sale of your Personal Information.

To exercise these rights, please contact us at info@godoghq.com.

Retention

We retain your Personal Information for our records unless you request its deletion.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.Services that include elements of automated decision-making include:

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use different types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences. Cookies also provide information on how people use the website.

Cookie Duration: The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between thirty minutes and two years from the date they are downloaded to your device.

Managing Cookies: You can control and manage cookies in various ways. Keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose to update your preferences, often by accessing your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies, consult your browser’s help file or visit www.allaboutcookies.org.

Blocking cookies may not completely prevent how we share information with third parties. To exercise your rights or opt-out of certain uses of your information by these parties, follow the instructions in the “Behavioural Advertising” section.

Do Not Track

We do not alter our data collection and usage practices in response to “Do Not Track” signals due to the lack of industry consensus on how to respond to such signals.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.